We use cookies to analyse traffic and for ad measurement purposes, including for personalizing ads. Read Our Cookie Policy

igb-logo egr-logo
888 hit with massive fine

888 hit with massive fine


Sue Dawson

In May this year 888 Holdings – who hold the licence for all Dragonfish and Cassava bingo sites as well as dozens of slots sites – disclosed that their licence was under review by the UK Gambling Commission and part of the reason for this was rumoured to be an inadequate self exclusion system.

In the past, players who self excluded from an 888 site were told that they must not open an account at any other 888 site but in fact there appears to have been no proper system for actually preventing them from doing so.  Self excluded players were reportedly able to open accounts at 888’s many new bingo sites using the same name, address, card details and other identifying information, deposit money and play – and when and if this came to light, the operator would close the account but deposits – allegedly – would not be refunded.

On 5th August, it became apparent that 888/Cassava had carried out a full audit of their self exclusion database, matching players across brands even where different email addresses or card details had been used at different sites – because everyone who had EVER self excluded at ANY 888 operated or Cassava managed site (even if it was years ago and not a bingo site) but had since opened an account at any other Cassava managed sites received the following email (one copy per account):

“Dear XXXX This is the Bingo Security Team, we are contacting you in regards to your XXXX Bingo account with username “XXXXXXXX”. As this account is related to other accounts that have been closed across our network for Responsible Gaming reasons, such as Self Exclusion, we have temporarily suspended your membership. You can contact us regarding your account status to discuss this further, or once the Self Exclusion period has expired. We apologize for any inconvenience caused. Regards, Bingo Security Department”

A further development took place on 9th August when Ignite (the operators of Costa Bingo) announced that they had reduced their minimum withdrawal to £5 for bingo brands and £10 for slots brands and removed weekly and monthly withdrawal limits; it soon became clear that this applied to all 888/Cassava/Dragonfish bingo and slots sites, not just Ignite.

On 31st August, 888 revealed the result of the Gambling Commission licence review – a massive fine of more than £7.8 MILLION.  The self exclusion system was indeed one of the issues.  It seems that a large number of players who had previously self excluded from 888 casino, sport or poker sites were able to register and play at 888/Dragonfish bingo sites and presumably it is these players who had their accounts suspended on 5th August.  As part of the fine, those players now have to have their deposits refunded – and there are reportedly more than 7000 such players, with deposits that add up to a whopping £3.5 million!

 


Ask us a question

10
Notifications

18+ New customers only. Opt in and wager £10 within 7 days of registration. Get 1x £20 and 2x £10 slots bonuses, up to 35x wagering. Bonuses expire in 7 days. Max Redeemable £1,000. Card payments only. T&Cs Apply *18+ BeGambleAware.org Please play responsibly #ad

18+ new customers only. £/€20 stake on slots each day within 5 days of 1st deposit to qualify. £0.1 Spins on Book of Dead.  £/€250 total max withdrawal. Full T&Cs apply *18+ BeGambleAware.org Please play responsibly #ad

This offer is only available for first time depositors. Min deposit is £10. 50 Free Spins on Book of Dead. Spin Value: £0.10. After your first deposit you may claim your 30 Extra Free Spins by visiting the Kicker Section. No min withdrawal. This offer cannot be used in conjunction with any other offer. This offer is only available for specific players that have been selected by PlayOJO. If you have arrived on this page not via the designated offer via PlayOJO you will not be eligible for the offer. OJO’s Rewards and Game Play policy applies *18+ BeGambleAware.org Please play responsibly #ad

New depositing players. Wagering requirements apply. Full T&C apply *18+ BeGambleAware.org Please play responsibly #ad

18+. New Casino players only. Deposit required. Bet £10+ on qualifying games. 40x wager reqs (bonus only) on selected games. £50 Bonus + 30 Free Spins for a selected game. Accept within 14 days. Valid for 30 days. Spins value £0.25 each. Certain deposit types excluded. Player restrictions & T&Cs Apply. *18+ BeGambleAware.org Please play responsibly #ad

18+ begambleaware.org; New Customers only; Min. deposit £15 (no Skrill/Neteller); Wager bonus 40x within 15 days; Max winnings = 10x bonus; Free spins validity: 7 days; Free spins max. winnings = £100. Stake contribution as per eligible games; See full terms; Terms apply; *18+ BeGambleAware.org Please play responsibly #ad

18+. New UK customers only. Opt-in required. 20 Bonus Spins on "Sahara Riches Cash Collect" and 100% Deposit Bonus up to £25 on first deposit. Min deposit £10. 30x wagering requirement for Bonus Spins and 30x wagering requirement for Deposit Bonus (game weighting applies). Max £5/spin or £0.50/line or £10/round (live casino). 30 days expiry. T&C's Apply. *18+ BeGambleAware.org Please play responsibly #ad

18+. New players only. Min deposit £10. 90 bonus spins valid on Book of Dead. Bonus funds are 100% up to £300. Bonus funds + spin winnings are separate to cash funds and subject to 35x wagering requirement. Only bonus funds count towards wagering contribution. £5 bonus max bet. Bonus funds must be used within 30 days, spins within 10 days. Terms apply. *18+ BeGambleAware.org Please play responsibly #ad

New customers only. Deposit and stake £10 on bingo to qualify within 7 days of initial deposit. Some prizes have wagering requirements and expiry dates. See full T&C for more detail. *18+ BeGambleAware.org Please play responsibly #ad

18+ New players only. Min Dep £20 Max Bonus Bet £5 Offer: 100% of 1st deposit up to £300 + 100 Zee Spins on Starburst (first 10 credited on 1st deposit; rest credited at 07:00GMT at 10/day) + 500 Zee Points. Spins expire after 23:59GMT on day they’re credited. Winnings from each 10 spins capped at £50 & credited as bonus. Bonus funds expire after 30 days, are separate to Cash funds, & subject to 35x wagering of bonus + deposit amounts. Affordability checks apply Full Terms Apply. | Please Play Responsibly. | GamblingTherapy.org *18+ BeGambleAware.org Please play responsibly #ad