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Trusted & Safe Bingo Sites

To be eligible for listing as one of our trusted and safe bingo sites, a bingo site must meet these two minimum requirements:

  • A funds protection rating that is medium or high (without which a player might lose any money in their account if the operator were to go bust)
  • A customer service department that is contactable by telephone

You’ll be surprised at how many don’t qualify!

  • After years as a big name Virtue Fusion bingo site, Coral Bingo has moved to GVC’s own bingo platform, an enhanced version of the Cozy software as also seen at Foxy Bingo.  There are considerably fewer bingo rooms than before but they include the GVC exclusive, Friends Bingo.  The range of slot games is also massively improved. read Coral Bingo review

    * 18+ New customers only. Certain deposit types excluded. Deposit and spend min £5 on Bingo. £20 Bonus plus 20 Free Spins for Fishin Frenzy only (spin value 20p). Bonus to be played on Bingo only, 4 x wagering and valid for 14 days. Country restrictions. T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Tombola is really quite different from all other bingo sites.  Not only does it not have any wagering requirements in the usual sense of the word, it uses unique software and – unlike all other online bingo sites  – was famous for many years for not having any slots as such; instead it had (and still has) games such as read Tombola Bingo review

    * Deposit from £10. First deposit only. Any winnings can be withdrawn. Bonus money cannot be withdrawn. T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Buzz Bingo is a Virtue Fusion bingo site with exclusive bingo rooms, exclusive slot games and NO wagering requirements on the welcome offer – by far the most exciting new bingo site to come on the scene for a very long time! read Buzz Bingo review

    * Free bingo for eligible customers successfully completing registration. Welcome offer for new customers only. Deposit & spend £5 on bingo tickets (Bingo Millions variants excluded), get £15 bingo bonus and 50 bonus spins. Bonus spins can only be used on LuckyU slot at Buzzbingo.com. 1 spin = 5p (5 lines x 1p). Bonus is non withdrawable. Payment restrictions and T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Rainbow Riches Casino is a new Gamesys slot and bingo site, themed on the much loved series of slot games. read Rainbow Riches Casino review

    * New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. 18+. Free Spins: on Rainbow Riches. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Costa Bingo is one of the oldest and most respected Dragonfish powered bingo sites; it’s been around since 2009 and is well known for its great player promotions.   read Costa Bingo review

    * New players only. This is only valid on a player’s 1st deposit at Costa Bingo. Deposit min £10 to get 300% Bingo Bonus (max £200) + 30 Free Spins [FS] on Fruit Blast. FS wins capped at max £3 real cash. To withdraw bingo bonus & related wins, wager 4x the amount of deposit + bonus funds. Deposit balance can be withdrawn at any time. General withdrawal restrictions & full T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Lucky Pants Bingo is a sister site to Kitty Bingo and until October 2020 they had the same bingo rooms.  The bingo at Lucky Pants is now by Virtue Fusion with some rooms widely networked and others shared with Mecca Bingo. read Lucky Pants Bingo review

    * Must claim during account registration, claim once only, valid 24hrs, bonus & winnings playable on all bingo games (excl. BOB and Britain’s Got Talent bingo), 4xWR, T&Cs apply 18+ *18+ BeGambleAware.org Please play responsibly #ad

  • Heart Bingo is a Gamesys bingo site which is well known for its exceptionally good player promotions.  It is associated with Heart Radio and you can listen while you play. read Heart Bingo review

    * New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Paper Wins. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. *18+ BeGambleAware.org Please play responsibly #ad

  • 888ladies is 888’s flagship bingo brand.  It is part of the Joy of Bingo network but (like Wink Bingo) it has exclusive promotions and bingo games not found elsewhere on the network, including special loyalty rooms for long standing players. read 888 Ladies review

    * 1st depositors only. Min £10 deposit with code LADIESPIN, get 200% bingo bonus [BB] + 200% games bonus [GB] (max £100 per bonus) + 15 Free Spins [FS] on Fluffy Favourites. Must be claimed within 7 days; FS valid for 7 days once claimed. FS wins granted in GB after all FS are used; wins set at £4. GB wins capped at £100, exc. jp win. GB valid on specific games only. Wagering req. apply: 2x (deposit + BB funds) and 50x GB funds (vary by game); Full T&Cs apply *18+ BeGambleAware.org Please play responsibly #ad

  • Jackpot Joy is a venerable, award winning site offering a great selection of bingo games, slots and instants from Gamesys, together with a never-ending series of excellent promotions.  For autumn 2017 the site received a much needed facelift which makes all the games much easier to find and playable on all devices – but this also involved replacing the much read Jackpotjoy review

    * New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Kitty Bingo is a cat themed bingo site that used to run on Daub Alderney’s proprietary software and has now made the move to the Rolls Royce of bingo software, Virtue Fusion. read Kitty Bingo review

    * New players only, must enter code KITTY in Bingo Lobby, claim once only, min wager £5, real cash wagers on bingo only, valid 7 days, bonus & wins playable on Bingo (excl BOB & BGT), 3x WR, full T&C apply *18+ BeGambleAware.org Please play responsibly #ad

  • Everyone has heard of Paddy Power and their unique, irreverent sense of humour. That big personality is part of what makes Paddy Power Bingo so great – and another part of it is the great new welcome offer. read Paddy Power Bingo review

    * New Customer Offer only. Deposit and spend £/€10 on bingo tickets within 30 days of joining Paddy Power Bingo. Get £/€10 as Slots Bonus (x20 wagering requirement), £/€30 paid as Bingo Bonus (x1 wagering requirement), & 100 Free Spins (£/€0.10/spin) on Paddy Power Mystery Gold. 1 per customer. Your age and mobile number must be verified before you can avail of this offer. Full T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Wink Bingo is on the Joy of Bingo network and has been around for so long now that the original dancing dog in the TV advert had to be replaced by a younger relative and was then retired completely.  Wink has had regular redesigns to keep the site up to date and user friendly and the most recent of these took read Wink Bingo review

    * New players only. Offer only valid on a player’s 1st deposit at Wink Bingo. Deposit min £10 to get 200% bingo bonus, 200% games bonus (max £100 per bonus) + 30 Free Spins [FS]. FS are valid on specific games (15 FS per slot), must be claimed within 7 days of grants & valid for 7 days once claimed. FS wins granted in bonus & capped at £5 per slot. To withdraw games bonus & related wins, wager 50x the amount of bonus. Bonus wins capped at £100. To withdraw bingo bonus & related wins, wager 2x the amount of deposit + bonus funds. Wagering requirements vary by game. Deposit balance can be withdrawn at any time. Withdrawal restrictions & full T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • The Unibet bingo bonus welcome offer is exclusive to us (the default offer is for slots) and to claim it you must sign up via our link.  The bingo at Unibet is by Relax Gaming.  There are half a dozen regular bingo rooms (some 75 and some 90 ball) and one premium room, all shared with the other bingo sites read Unibet Bingo review

    * *You have to be 18+ to register. New Customers Only. Bonus T&Cs apply. BeGambleaware.org. Once you have registered and opted in to this offer, you will receive a 200% Bonus up to £20 on your first deposit of £10 or more. The maximum bonus amount given is £20. Wagering x2 times for Bingo. *18+ BeGambleAware.org Please play responsibly #ad

  • Gala Bingo is a big Virtue Fusion bingo site run by a historic name in bingo and offering a vast array of different bingo rooms. There’s more than 20 bingo rooms to play in, including the exclusive Coronation Street and Emmerdale bingo games, several rooms which are open 24/7, and the award winning Coconut Island 50 ball bingo variant. read Gala Bingo review

    * 18+. New online customers only. Min 1st deposit & spend £10 on Bingo tickets = £30 Bingo bonus. Wagering reqs apply: 4x bingo bonus; Bonus valid for 1 week after credit. Payment restrictions & T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Bingo.com is a name that has been around for years and years.  It is now owned by the Kindred Group (aka Unibet) and has been completely reinvented to run on the same Relax Gaming bingo platform (launched in July 2015) with the same five bingo rooms (and large progressive jackpots) as Maria Casino, offering 75 ball bingo with and without the centre square read bingo.com review

    * *18+, BeGambleaware.org Minimum deposit £10, maximum bonus £20. You must wager your bonus 40x to make it withdrawable. Free Spins are credited on Starburst in batches of 10 over the next four working days and carry a 15x wagering requirement. Bonus will expire after 7 days of opt-in. *18+ BeGambleAware.org Please play responsibly #ad

  • Mecca Bingo is a Playtech / Virtue Fusion bingo site run by a grand old name in British bingo and is unlike other Virtue Fusion sites in that it has a much bigger and better selection of slots including Net Ent classics like Starburst and Butterfly Staxx.   It has more than 25 bingo rooms, some networked with other Virtue Fusion read Mecca Bingo review

    * New customer must deposit and spend £10 on bingo within 7 days. £30 bingo bonus (5x wagering) £20 slot bonus on Reel King Mega (20x wagering) and £10 of club vouchers. T&C apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Betfair Bingo is a slickly designed Virtue Fusion / Playtech bingo site which was first launched in 2013.  In 2015 Betfair became part of the same parent company as Paddy Power, enabling bingo rooms and promotions to be shared – and now they have a great new welcome offer!   read Betfair Bingo review

    * Key terms: Registration code: BIN050. Bet £10 on Bingo tickets (slots wagering will not count) to receive a £40 Bingo Bonus (x2 wagering), £10 Slots Bonus (x10 wagering) + 30 Free Spins on Dragon’s Luck. Available 30 days from registration to Betfair. SMS verification required for free spins. No wagering on free spins winnings. T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Ladbrokes Bingo was on Virtue Fusion for many years.  It now has a new lease of life after following Coral Bingo and Foxy Bingo on to the new GVC bingo platform. read Ladbrokes Bingo review

    * 18+. New customers only. Min deposit and spend £10 on Bingo within 7 days of registering and creating a Chat Name on Ladbrokes Bingo to receive £40 Bingo Bonus. 2 x wagering req apply. Bonus valid for 7 days. Country restrictions. T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

  • Virgin Games had no bingo on site for more than a year. It was added again in Summer 2019 and now the site has a fresh new look with bingo much to the fore.  To receive the bingo offer you must choose it prior to making your first deposit. read Virgin Games review

    * New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. Rules Apply. *18+ BeGambleAware.org Please play responsibly #ad

  • PlayOJO, pioneers of the No Wagering model for welcome offers and player promotions, now have the great Pragmatic Play bingo product with no wagering requirements on anything ever and 10% cashback on all bingo stakes – it’s sure to be a winner! read PlayOJO review

    * First deposit only. Min deposit £10. Free tickets valid for games up to 25p in Amigo Room. Free Spins worth 10p each, valid on Starburst slot. Excl. new players in N.I. Rewards and Game Play Policy applies. *18+ BeGambleAware.org Please play responsibly #ad

Trusted and Safe Bingo Sites


Trusted & Safe Bingo Sites

According to a Gambling Commission report, in 2007, 61% of gamblers thought gambling was fair and could be trusted.  By 2016 – after many years of growth in online gambling – this figure was down to 38%.  It seems players are less likely to trust online gambling businesses.

So what are the factors which determine whether an online bingo site is considered safe and trustworthy?

  1. Funds protection
  2. Customer Service
  3. Complaints
  4. Responsible Gambling Tools
  5. Fairness & Transparency
  6. Brand Reputation
  7. Data Security & No Spam
  8. Most Trusted Bingo Site?

Funds Protection

When you keep money in a bank account, if the bank fails you can claim your money back from a government back compensation scheme.  This is not the case with a gambling site even though some players may have hundreds or even thousands of pounds in their account.

All online gambling companies with a UK licence are obliged under the terms of their licence to keep money that belongs to players in a separate account, but this does NOT guarantee that players will get their money back if the company goes out of business.  That is where funds protection comes into it and there are three levels on offer as detailed below, assessed by the operator but subject to checking by the Gambling Commission.

Basic aka Not Protected

At what used to be called the basic level of protection, player funds are kept in a separate account but in the case of insolvency they would be counted as part of the business.  This means that other creditors would have a claim on those funds and players could see little or even nothing returned to them.   You may be surprised to learn that there are dozens of bingo sites including some big names such as Betfred as well as all Cozy bingo sites and all Jumpman bingo sites,  where this is the case.  Of course a big name site that only has this level of protection is very unlikely to go bust – but as the creditors of Carillon will tell you, there’s no such thing as too big to fail.

In March 2019 the Gambling Commission amended its guidance on player funds protection to provide more clarity for players.  There is now no such thing as the basic level of protection – the new terminology is “Not Protected”.

Medium

At the medium level of protection, the operator has an arrangement in place – such as insurance or a bank guarantee  –  to ensure players are paid in the event of insolvency.  One of the advantages of the far reaching 888 licence is that all bingo sites powered by the Dragonfish/Cassava software have this level of protection.  If you like slots, all Nektan slot and casino sites offer this level of protection as does PlayOJO.

 

High

At the high level of protection, player funds are held in a fully legally segregated account controlled by an independent person or external auditor and so are ring-fenced for players no matter what happens to the business.  Only a very small number of bingo sites offer this level of protection and the complete peace of mind that goes with it – Coral Bingo, Gala Bingo, Paddy Power Bingo, Betfair Bingo and Tombola are the ones we know about.

 

Customer Service

At the best bingo sites there should rarely be any need to contact customer services.  Even at a top bingo site, though, occasionally things can go wrong and that is when a well run customer service department comes into its own – preferably with the opening hours and response times clearly specified, as in this example from bingo.com

CustomerServices

Live Chat

Live Chat is the most widely offered form of support but can vary widely in quality.  It may not be specific to one site (if the site is a skin on a big network it almost certainly won’t be) and may not be 24/7.

Email

Again, this may not be site specific if on a big network and response times vary.

Phone

A great many bingo sites are not contactable by phone at all. In the case of the ones that do have a phone number, ideally it would be

  • A dedicated phone line for that bingo site specifically, not the same number for all skins on the network (Dragonfish do indeed have the same number for all skins but this is of course far preferable to not having a phone number at all).
  • Open long hours (preferably 24/7)
  • Free to call, at least from a UK landline

Other methods

These are arguably important but players may feel reassured by the inclusion of a UK address that they can write to.  Perhaps the most unusual method of contact offered was by Vernons – a free fax line!

 

Complaints

At the moment it is not easy to make a complaint about a gambling site and even the Gambling Commission themselves think the current system does not work well for consumers.

The first step is to complain to the bingo site itself.  If they fail to resolve the complaint in a satisfactory manner the next step is to go to the ADR (Alternative Dispute Resolution provider) specified in the bingo site’s terms and conditions – eCOGRA and IBAS are the ones you will most frequently come across.  ADRs can only deal with complaints about specific transactions – most commonly related to disputed winnings and refused withdrawals due to identity checks or misleading offers – and not more general complaints about how a gambling business is run.

If the complaint is about something which could involve a licence breach the Gambling Commission themselves may investigate but they will not give any feedback or get involved with individual cases.  This can leave a player somewhat in limbo.

Ideally, then, one would choose a site where complaints are adequately dealt with in the first place – so back to customer service again!

 

Responsible gambling tools

A trusted and safe bingo site will offer a full range of responsible gambling choices as well as lots of information going beyond what the law requires – e g Gala Bingo and Mr Green which have dedicated micro sites all about responsible gambling.

  • Facility to set limits on deposits, wagering and/or losses.
  • Slots autoplay loss limits
  • Reality Check – a reminder of how long you have been playing
  • Take A Break – a informal opt out which lasts 1 day to 6 weeks
  • Self exclusion from site/licence only, minimum 6 months
  • GAMSTOP – the BFG9000 of responsible gambling tools.  GAMSTOP enables self exclusion, not just from one site or even just from one group of sites, but from EVERY online gambling site with a UK licence that has signed up to it.  Most have, and the ones that haven’t will eventually have to do so or lose their licence.

Fairness & Transparency

The sorts of things that might fall under this heading are:

  • Not having any wagering requirements, or else having clearly specified wagering requirements with the amount left to wager easy to check.
  • Easy to find information on the RTP of slot games
  • Easily comprehensible account history showing net deposits (basically cumulative losses)
  • Pop-ups to tell you when you have qualified for a promotion – as at Sky Bingo.
  • Information about how many other players are close to winning and which numbers they need – as at Unibet Bingo.

 

Brand Reputation

Brand reputation encourages trustworthy behaviour as a brand with a good reputation will care about it and want to keep it – even if it is one of those big brand bingo sites that are owned and/or run separately from the brand itself (Sky Bingo, for example, is not owned by Sky and Sun Bingo is run by Playtech rather than by News UK).

Brand reputation can come from a bricks and mortar presence in the UK whether this is in the form of bingo halls (Mecca Bingo), betting shops (Paddy Power) or offices (bet365 and Tombola).

 

Data Security & No Spam

The days of lax data security and leaked or sold on email and phone number databases may be well in the past now due to ICO involvement and GDPR, but there is a still a difference in the way different bingo sites handle player communication preferences.  Not all bingo sites allow players to set different preferences for different channels – as Costa Bingo do here:

CommPreferences

 

Most Trusted Site?

Taking all of the above into account there is a clear winner for the most trusted and safe bingo site of all – and that is Tombola.  Here are some of the reasons why:

  • They have high level insolvency protection.
  • Their support department is open 24/7 and they aim to answer live chat in 4 seconds, phone in 8 seconds, and email in 4 hours.  They also have a UK postal address.
  • There’s an extremely clear complaints procedure which includes providing the name of the person dealing with the complaint.
  • They have simple and clear bonus rules and easy to find arcade game RTP information.
  • They have a full set of responsible gambling controls including the facility to freeze individual games (with 24 hours’ notice needed to unfreeze).
7
Notifications

Welcome offer paid in bingo bonus (bingo bonus can be used only in bingo rooms), new players only. 3x bingo, 50x casino wagering required. Max bet £6.25 until completed. Game weighting applies. 2 day bonus expiry. eWallets excluded. T&Cs apply. 18+ BeGambleAware.org Play Responsibly | Minimum deposit of £10 , Play with £40 and Get 200 Free Spins. | Offer must be claimed within 48 hrs of you registering an account. *18+ BeGambleAware.org Please play responsibly #ad

New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. *18+ BeGambleAware.org Please play responsibly #ad

18+. New players only. Min deposit £20. Bonus spins valid on Starburst only. Bonus funds are 100% up to £222 and separate to Cash funds. 35x (bonus only) wagering requirements. Only bonus funds count towards wagering requirement. £5 bonus max bet. Funds must be used within 30 days, spins within 10 days, otherwise any unused shall be removed. Terms Apply. *18+ BeGambleAware.org Please play responsibly #ad

Key terms: Registration code: BIN050. Bet £10 on Bingo tickets (slots wagering will not count) to receive a £40 Bingo Bonus (x2 wagering), £10 Slots Bonus (x10 wagering) + 30 Free Spins on Dragon’s Luck. Available 30 days from registration to Betfair. SMS verification required for free spins. No wagering on free spins winnings. T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad

1st dep. of £20-£300, max bonus £300 on selected slots, 50x wagering on the sum of deposit & bonus applies. Max convertible 5x bonus amount received and T&C's Apply. 18+ *18+ BeGambleAware.org Please play responsibly #ad

Must claim during account registration, claim once only, valid 24hrs, bonus & winnings playable on all bingo games (excl. BOB and Britain’s Got Talent bingo), 4xWR, T&Cs apply 18+ *18+ BeGambleAware.org Please play responsibly #ad

18+ Full T&C's Apply New players Only. £10 min deposit. £5 max bet using bonus. 40 x wagering applies. Bonus valid for 14 days. 20 Spins on preselected games will be credited instantly + then 20 per day for 9 days. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Skrill + Neteller excluded. Always refer to Bonus Terms - www.begambleaware.org *18+ BeGambleAware.org Please play responsibly #ad