Of all the bingo sites we feature, Tombola score the highest for trust and safety. They have the highest grade of customer funds protection, customer service response time of under 10 seconds, an array of responsible gambling tools for players and they also have several bingo games which guarantee over 80% Return To Player (much better than usual).
Bingo.com is a name that has been around for years and years. It is now owned by the Kindred Group (aka Unibet) and has been completely reinvented to run on the same Relax Gaming bingo platform (launched in July 2015) with the same five bingo rooms (and large progressive jackpots) as Maria Casino, offering 75 ball bingo with and without the centre square free, and regular and speed 90 ball bingo. It also has the same exceptionally good selection of slots (along with frequent free spins offers) , but as the names of the two sites suggest, the bingo is given a bit more prominence at Bingo.com.
* *18+, BeGambleaware.org Minimum deposit £10, maximum bonus £20. You must wager your bonus 40x to make it withdrawable. Free Spins are credited on Starburst in batches of 10 over the next four working days and carry a 15x wagering requirement. Bonus will expire after 7 days of opt-in. *18+ BeGambleAware.org Please play responsibly #ad
Mecca Bingo is a Playtech / Virtue Fusion bingo site run by a grand old name in British bingo and is unlike other Virtue Fusion sites in that it has a much bigger and better selection of slots including Net Ent classics like Starburst and Butterfly Staxx. It has more than 25 bingo rooms, some networked with other Virtue Fusion bingo sites and some exclusive to Mecca.
* New customers only. Deposit & stake £10 on bingo to qualify within 7 days of initial deposit. Some prizes have wagering requirements and expiry dates. See full T&Cs for more detail. *18+ BeGambleAware.org Please play responsibly #ad
Jackpot Joy is a venerable, award winning site offering a great selection of bingo games, slots and instants from Gamesys, together with a never-ending series of excellent promotions. For autumn 2017 the site received a much needed facelift which makes all the games much easier to find and playable on all devices – but this also involved replacing the much loved Queen of Bingo Barbara Windsor as the face of the site with TV funnyman Paddy McGuinness.
* New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. *18+ BeGambleAware.org Please play responsibly #ad
Lucky Pants Bingo is a sister site to Kitty Bingo and until October 2020 they had the same bingo rooms. The bingo at Lucky Pants is now by Virtue Fusion with some rooms widely networked and others shared with Mecca Bingo.
* 1st deposit only, must select in the cashier, claim once only, min dep £10, valid 7 days, £20 bingo bonus & wins playable on bingo (excl BOB & BGT), 4 x WR; £10 slot bonus & wins playable on Gonzo's Quest Megaways only, 25x WR, £50 max convertible *18+ BeGambleAware.org Please play responsibly #ad
* New Bingo customers only. Spend £10 cash on Bingo Tickets to claim 200 Free Tickets and 20 Free Spins on eligible slots. Time limits, exclusions and T&Cs apply *18+ BeGambleAware.org Please play responsibly #ad
* New players only. This is only valid on a player’s 1st deposit at Costa Bingo. Deposit min £10 to get 300% Bingo Bonus (max £200) + 30 Free Spins [FS] on Fruit Blast. FS wins capped at max £3 real cash. To withdraw bingo bonus & related wins, wager 4x the amount of deposit + bonus funds. Deposit balance can be withdrawn at any time. General withdrawal restrictions & full T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad
The Unibet bingo bonus welcome offer is exclusive to us (the default offer is for slots) and to claim it you must sign up via our link. The bingo at Unibet is by Relax Gaming. There are half a dozen regular bingo rooms (some 75 and some 90 ball) and one premium room, all shared with the other bingo sites on the Relax Gaming network. Although there are only a few UK bingo sites on the network, the rooms are busy and the prizes (including room jackpots that drop more than once a day) are substantial.
* *You have to be 18+ to register. New Customers Only. Bonus T&Cs apply. BeGambleaware.org. Once you have registered and opted in to this offer, you will receive a 200% Bonus up to £20 on your first deposit of £10 or more. The maximum bonus amount given is £20. Wagering x2 times for Bingo. *18+ BeGambleAware.org Please play responsibly #ad
* New players only. £10 min Deposit required. Offer credited over 10 days only when using the ’10 Days of Free Bingo’ Kicker. First 50 Free tickets valued up to 25p, remaining 450 free tickets valued at up to 10p. Free spins on Starburst valued at 10p. No min withdrawal. T&Cs, Rewards and Game Play Policy applies. *18+ BeGambleAware.org Please play responsibly #ad
* New players only, must enter code KITTY in Bingo Lobby, claim once only, min wager £5, real cash wagers on bingo only, valid 7 days, bonus & wins playable on Bingo (excl BOB & BGT), 3x WR, full T&C apply *18+ BeGambleAware.org Please play responsibly #ad
* Registration code BIN050. Play £10 on Bingo tickets (slots wagering will not count) to receive a £40 Bingo Bonus (4x wagering), £10 Slots Bonus (10x wagering) + 30 Free Spins on Dragon's Luck. Available 30 days from registration to Betfair. Deposits via e-wallets (e.g. PayPal, Moneybookers, Sktill et al) are not valid for this promotion. SMS verification needed for free spins. No wagering on free spins winnings. T&C apply. *18+ BeGambleAware.org Please play responsibly #ad
After years as a big name Virtue Fusion bingo site, Coral Bingo moved to Entain’s own bingo platform, an enhanced version of the old Cozy software as also seen at Foxy Bingo. There are considerably fewer bingo rooms than before but they include the Entain exclusive Friends Bingo and the Bonanza room which runs lots of free bingo every day. The range of slot games is also massively improved.
* 18+. New customers only. Deposit required. Spend £10 or more on Bingo Tickets to get a £50 Bingo Bonus plus 100 Free Spins on Starburst (spin value £0.10). 2x wagering req. apply to Bingo Bonus. Bonus and Free Spins credited automatically and to be claimed in 14 days. Valid for 30 days. Certain deposit types excluded. T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad
Buzz Bingo is a Virtue Fusion bingo site which was launched in 2018 and was by far the most exciting new bingo site to come on the scene for a very long time! It’s got exclusive bingo rooms, exclusive slot games and some of the best promotions in the business.
* 18+. New customers only. Min deposit and spend £5 on Bingo within 7 days of registering and creating a Chat Name on Ladbrokes Bingo to receive £30 Bingo Bonus. 2 x wagering req apply. Bonus valid for 7 days. Country restrictions. T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad
Wink Bingo is on the Joy of Bingo network and has been around for so long now that the original dancing dog in the TV advert had to be replaced by a younger relative and was then retired completely. Wink has had regular redesigns to keep the site up to date and user friendly and the most recent of these took place in January 2018. Along with 888 Ladies it is the leading site on the network offering the best promotions.
* New players only. Offer only valid on a player’s 1st deposit at Wink Bingo. Deposit min £10 to get 200% bingo bonus, 200% games bonus (max £100 per bonus) + 30 Free Spins [FS]. FS are valid on specific games (15 FS per slot), must be claimed within 7 days of grants & valid for 7 days once claimed. FS wins granted in bonus & capped at £5 per slot. To withdraw games bonus & related wins, wager 50x the amount of bonus. Bonus wins capped at £100. To withdraw bingo bonus & related wins, wager 2x the amount of deposit + bonus funds. Wagering requirements vary by game. Deposit balance can be withdrawn at any time. Withdrawal restrictions & full T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad
As well as being associated with a much loved UK radio station, Heart Bingo excels at customer service; there’s a whole extra web site dedicated to help files and a very responsive help desk (not that you’ll need it).
* New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Paper Wins. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. *18+ BeGambleAware.org Please play responsibly #ad
888ladies is 888’s flagship bingo brand. It is part of the Joy of Bingo network but (like Wink Bingo) it has exclusive promotions and bingo games not found elsewhere on the network, including special loyalty rooms for long standing players.
* 1st depositors only. Min £10 deposit with code LADIESPIN, get 200% bingo bonus [BB] + 200% games bonus [GB] (max £100 per bonus) + 15 Free Spins [FS] on Fluffy Favourites. Must be claimed within 7 days; FS valid for 7 days once claimed. FS wins granted in GB after all FS are used; wins set at £4. GB wins capped at £100, exc. jp win. GB valid on specific games only. Wagering req. apply: 2x (deposit + BB funds) and 50x GB funds (vary by game); Full T&Cs apply *18+ BeGambleAware.org Please play responsibly #ad
* New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. 18+. Free Spins: on Rainbow Riches. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. *18+ BeGambleAware.org Please play responsibly #ad
Everyone has heard of Paddy Power and their unique, irreverent sense of humour. That big personality is part of what makes Paddy Power Bingo so great – along, of course, with an almost unbeatable range of betting and gaming products all under one roof.
* New Customer Offer only. Deposit & spend £10 on bingo tickets within 30 days of joining Paddy Power Bingo. Get 100 free tickets (no wagering) & 100 Free Spins ( £0.10/spin). 1 per customer. Full T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad
Virgin Games had no bingo on site for more than a year. It was added again in Summer 2019 and now the site has a fresh new look with bingo much to the fore. To receive the bingo offer you must choose it prior to making your first deposit.
* New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. Rules Apply. *18+ BeGambleAware.org Please play responsibly #ad
Gala Bingo moved off the Virtue Fusion bingo platform in July 2021. It has some of the same rooms as other Entain sites and some different ones, including recreations of Gala exclusive games like Bingo Beats and Coronation Street Bingo.
According to a Gambling Commission report, in 2007, 61% of gamblers thought gambling was fair and could be trusted. By 2016 – after many years of growth in online gambling – this figure was down to 38%. It seems players are less likely to trust gambling businesses that are online.
So what are the factors which determine whether an online bingo site is considered safe and trustworthy?
When you keep money in a bank account, if the bank fails you can claim your money back from a government back compensation scheme. This is not the case with a gambling site even though some players may have hundreds or even thousands of pounds in their account.
All online gambling companies with a UK licence are obliged under the terms of their licence to keep money that belongs to players in a separate account, but this does NOT guarantee that players will get their money back if the company goes out of business. That is where funds protection comes into it and there are three levels on offer as detailed below, assessed by the operator but subject to checking by the Gambling Commission.
Basic aka Not Protected
At what used to be called the basic level of protection, player funds are kept in a separate account but in the case of insolvency they would be counted as part of the business. This means that other creditors would have a claim on those funds and players could see little or even nothing returned to them. You may be surprised to learn that there are dozens of bingo sites including some big names and all Jumpman bingo sites, where this is the case. Of course a big name site that only has this level of protection is very unlikely to go bust – but as the creditors of Carillon will tell you, there’s no such thing as too big to fail.
In March 2019 the Gambling Commission amended its guidance on player funds protection to provide more clarity for players. There is now no such thing as the basic level of protection – the new terminology is “Not Protected”.
At the medium level of protection, the operator has an arrangement in place – such as insurance or a bank guarantee – to ensure players are paid in the event of insolvency. One of the advantages of the far reaching 888 licence is that all bingo sites powered by the Dragonfish software have this level of protection. If you like slots, all sites on the Skill On Net casino platform have it as well.
At the high level of protection, player funds are held in a fully legally segregated account controlled by an independent person or external auditor and so are ring-fenced for players no matter what happens to the business. Only a very small number of bingo sites offer this gold plated level of protection and the complete peace of mind that goes with it – Coral Bingo, Gala Bingo, Paddy Power Bingo, Betfair Bingo and Tombola are the ones we know about.
At the best bingo sites there should rarely be any need to contact customer services. Even at a top bingo site, though, occasionally things can go wrong and that is when a well run customer service department comes into its own – preferably with the opening hours and response times clearly specified, as in this example from bingo.com
Live Chat is the most widely offered form of support but can vary widely in quality. It may not be specific to one site (if the site is a skin on a big network it almost certainly won’t be) and may not be 24/7.
Again, this may not be site specific if on a big network and response times vary.
A great many bingo sites are not contactable by phone at all. In the case of the ones that do have a phone number, ideally it would be
A dedicated phone line for that bingo site specifically, not the same number for all skins on the network (Dragonfish do indeed have the same number for all skins but this is of course far preferable to not having a phone number at all).
Open long hours (preferably 24/7)
Free to call, at least from a UK landline
These are arguably less important but players may feel reassured by the inclusion of a UK address that they can write to. Perhaps the most unusual method of contact offered was by Vernons – a free fax line!
The first step is to complain to the bingo site itself. If they fail to resolve the complaint in a satisfactory manner the next step is to go to the ADR (Alternative Dispute Resolution provider) specified in the bingo site’s terms and conditions – eCOGRA and IBAS are the ones you will most frequently come across. ADRs can only deal with complaints about specific transactions – most commonly related to disputed winnings and refused withdrawals due to identity checks or misleading offers – and not more general complaints about how a gambling business is run.
If the complaint is about something which could involve a licence breach the Gambling Commission themselves may investigate but they will not give any feedback or get involved with individual cases. This can leave a player somewhat in limbo.
Ideally, then, one would choose a site where complaints are adequately dealt with in the first place – so back to customer service again!
Responsible gambling tools
A trusted and safe bingo site will offer a full range of responsible gambling choices as well as lots of information going beyond what the law requires – e g Gala Bingo and Mr Green which have dedicated micro sites all about responsible gambling.
Facility to set limits on deposits, wagering and/or losses.
Slots autoplay loss limits
Reality Check – a reminder of how long you have been playing
Take A Break – a informal opt out which lasts 1 day to 6 weeks
Self exclusion from site/licence only, minimum 6 months
GAMSTOP – the BFG9000 of responsible gambling tools. GAMSTOP enables self exclusion, not just from one site or even just from one group of sites, but from EVERY online gambling site with a UK licence that has signed up to it. Most have, and the ones that haven’t will eventually have to do so or lose their licence.
The best and safest bingo sites offer additional tools such as the ability to block deposits at certain tiems of day or place certain games off limits.
Fairness & Transparency
The sorts of things that might fall under this heading are:
Not having any wagering requirements, or else having clearly specified wagering requirements with the amount left to wager easy to check.
Easy to find information on the RTP of slot games
Easily accessible and comprehensible account history showing net deposits (basically cumulative losses)
Pop-ups to tell you when you have qualified for a promotion – as at Sky Bingo.
Information about how many other players are close to winning and which numbers they need – as at Unibet Bingo.
Brand reputation encourages trustworthy behaviour as a brand with a good reputation will care about it and want to keep it – even if it is one of those big brand bingo sites that are owned and/or run separately from the brand itself (Sky Bingo, for example, is not owned by Sky and Sun Bingo is run by Playtech rather than by News UK).
Brand reputation can come from a bricks and mortar presence in the UK whether this is in the form of bingo halls (Mecca Bingo), betting shops (Paddy Power) or offices (bet365 and Tombola).
Data Security & No Spam
The days of lax data security and leaked or sold on email and phone number databases may be well in the past now due to ICO involvement and GDPR, but there is a still a difference in the way different bingo sites handle player communication preferences. Not all bingo sites allow players to set different preferences for different channels – as Costa Bingo do here:
Most Trusted Site?
Taking all of the above into account there is a clear winner for the most trusted and safe bingo site of all – and that is Tombola. Here are some of the reasons why:
They have the highest level of insolvency protection.
Their support department is open 24/7 and they aim to answer live chat in 4 seconds, phone in 8 seconds, and email in 4 hours. They also have a UK postal address.
There’s an extremely clear complaints procedure which includes providing the name of the person dealing with the complaint.
They have simple and clear bonus rules and easy to find game RTP information (and indeed, their game RTPs are generally higher than at other sites).
They have a full set of responsible gambling controls including the facility to freeze individual games (with 24 hours’ notice needed to unfreeze).
This offer is only available for first time depositors. Min deposit is £10. 50 Free Spins on Book of Dead. Spin Value: £0.10. After your first deposit you may claim your 30 Extra Free Spins by visiting the Kicker Section. No min withdrawal. This offer cannot be used in conjunction with any other offer. This offer is only available for specific players that have been selected by PlayOJO. If you have arrived on this page not via the designated offer via PlayOJO you will not be eligible for the offer. OJO’s Rewards and Game Play policy applies *18+ BeGambleAware.org Please play responsibly #ad
Welcome offer paid in bingo bonus (bingo bonus can be used only in bingo rooms), new players only. 3x bingo, 50x casino wagering required. Max bet £6.25 until completed. Game weighting applies. 2 day bonus expiry. eWallets & prepaid cards excluded. T&Cs apply. 18+ BeGambleAware.org Play Responsibly | Minimum deposit of £10 , Play with £40 and Get 200 Free Spins. | Offer must be claimed within 48 hrs of you registering an account. *18+ BeGambleAware.org Please play responsibly #ad
UK Only. Use code BINGO. Spend £10 on Bingo, get £20 in Bingo Bonus + win up to 250 Free Spins on Super Scratch. Bingo Bonus: Bingo tickets only, 3-day expiry & 5x wagering. Free Spins: Selected Games, 24-hour expiry, max bet £2.50, max spins win £8 per 10 spins, max Bonus win £100 & 65x wagering on winnings. No Neteller/Skrill/ Paypal. Full T&Cs apply. *18+ BeGambleAware.org Please play responsibly #ad
First time depositors only (18+ UK exc. NI). Min Deposit £10. Max Offer 225 Free Bingo Tickets [110 on Street Party & 115 on Kaching] & 25 Pending Free Spins [Game of our Choice]. Free Spins winnings are capped at £2.50. All winnings are credited to real money balance. Free Spins will be available once £5 of deposit funds have been wagered and expire after 7 days. Promo code: HONEY. We reserve the right to deny promotional offers based on abusive bonus activity across sites operated by the Company. Deposit balance available for withdrawal at any time (UK only). General withdrawal restrictions & full T&Cs apply. Valid until 31/12/2021. *18+ BeGambleAware.org Please play responsibly #ad
18+. New Casino players only. Deposit required. Min bet £10 on qualifying games. 40x wager reqs (bonus only) on selected games. £50 Bonus + 10 Free Spins for a selected game. Accept within 14 days. Valid for 30 days. Spins value £0.25 each. Certain deposit types excluded. Player restrictions & T&Cs Apply. *18+ BeGambleAware.org Please play responsibly #ad
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Registration code BIN050. Play £10 on Bingo tickets (slots wagering will not count) to receive a £40 Bingo Bonus (4x wagering), £10 Slots Bonus (10x wagering) + 30 Free Spins on Dragon's Luck. Available 30 days from registration to Betfair. Deposits via e-wallets (e.g. PayPal, Moneybookers, Sktill et al) are not valid for this promotion. SMS verification needed for free spins. No wagering on free spins winnings. T&C apply. *18+ BeGambleAware.org Please play responsibly #ad
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